Return Policy

Return Policy for Haüs of Hockey 1980

  1. Return Period: All items must be returned within 30 days of the delivery date. After 30 days, all sales are considered final.
  2. Eligibility: To be eligible for a return, your item must:
  • Be unused and in the same condition that you received it.
  • Be in its original packaging with all tags attached.
  • Not be a final sale item (as indicated on the product page).
  1. Return Process:
  • Contact our customer service team at [Customer Service Email] with your order number and details about the product you'd like to return.
  • We'll provide you with instructions and the return shipping address.
  • Please note, return shipping costs are the responsibility of the customer.
  1. Refunds:
  • Once your return is received and inspected, we will send an email notification of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
  1. Exchanges: Due to our dropshipping model, we are unable to offer exchanges. If you need a different size or color, please return the original item and place a new order.
  2. Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately at [Customer Service Email]. We will provide a solution which may include a refund or sending a replacement item at no additional cost to you.
  3. Final Sale Items: Items marked as "Final Sale" are not eligible for return or refund.
  4. Return Shipping Costs: Unless the item was damaged or incorrect, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
  5. International Returns: International customers are responsible for return shipping, customs fees, and duties. Refunds will be issued for the merchandise total only, excluding any shipping, customs, or duties.
  6. Modifications to Return Policy: We reserve the right to modify this return policy at any time. Changes and clarifications will take effect immediately upon posting on our website.